Why our booking flow checks availability before taking money

Tour agencies can’t always promise a date the moment a traveler asks. Guides, vehicles and permits all need checking first.

The problem with pay-first booking

If a traveler pays and the agency then says no, everyone loses: the traveler waits for a refund and the agency pays fees on money it returns.

Request, confirm, then pay

1. The traveler picks a package and asks for dates.
2. The booking is created as pending and a chat opens with the agency.
3. The agency confirms availability in one tap.
4. Only then does the traveler see "Continue to payment".

The result is fewer refunds, fewer support calls, and travelers who trust the agency before they pay.